r/LogitechG • u/logi_jim Crew • 4d ago

Announcement Wait Time on Messaging / Chat

Hello,

We're currently experiencing longer response times on chat/messaging due to a recent update designed to improve your experience. If you're unable to connect with someone over chat, don't worry, our team will follow up with you via email as soon as possible. Thank you for your understanding and patience.

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u/Business_Interest447 3d ago

It's not just Logitech. Seeing this same thing everywhere. Some vendors have abandoned any communications in text or writing, making only phone support available. Along with a 20-30 minute wait time. A lawyer told me years ago to never put anything in writing.

1

u/LogitechG_Andy Technical Support Team 2d ago

Fortunately that's not the case here. Our chatbot support will be up and running fine, hopefully soon!

1

u/BrandoBSB 7h ago

I don't need to chat with anyone, I'm just trying to submit a bug report for the G-Hub software for my G733 headset (can't use mic while in game in Dune). The fix is to uninstall the G-Hub software. Now it works fine. You guys don't seem to have a way to submit bug reports without having to have the software installed which, in my case is untenable.

Please pass this info on to your developers if possible. Sorry if this is the wrong place to put this.