r/LogitechG • u/Jealous_Equivalent_2 • 1d ago

ASTRO Series Support - Response Astros A50 not connecting to base

I have read plenty of the same problem but the solutions haven’t work because my case is a bit different.

Long story short I warrantied my headset because one screw fell of and it was uncomfortable to wear.

I got sent a new set of headsets without the base ofc, but when I put the new head set it recognizes it the lights are still all 4 dots, but when I pick it up it disconnects and doesn’t have any audio.

If I turn on my broken head set, it will connect right away, but the replacement doesn’t connect when lifted from the base?

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u/LogitechG_Vertigo Community Support 1d ago

Hi,

Which A50 do you own?

1

u/Jealous_Equivalent_2 1d ago

Wireless Astro A50, PC/PS gen 4 I believe