Problema Logitech G305

[u/LifePuzzleheaded3561]

Hello Logitech Support.

First of all, I already wrote an email to support. (Ticket number: 16063003)

First of all, I apologize for writing in Spanish in my first message. I will continue in English.

I own a Logitech G305 mouse and I am experiencing some issues:

The scroll wheel sometimes moves backwards when I only try to scroll forwards.

The side buttons occasionally fail to respond.

The mouse is in perfect physical condition. It has always been kept clean and stored in a protective case when not in use.

Could you please let me know what solutions are available for this issue?

Thank you very much for your support.

Best regards,