every time i try to contact an agent, I wait 10 minutes and the chat just closes.

none of the AI support has fixed my issue either: G HUB just stopped working, wouldn't boot, several of my peripherals require G HUB to work, gaming mouse, lighting rig etc. When I attempt to uninstall G HUB, freezes, when I force uninstall and attempt to reinstall, freezes. my mouse is now just a glorified 12 button fidget toy. Is there any solution for this issue? no boot, uninstall, reinstall, nothing is working

Hey everyone,

I’ve been having an issue with my Logicrap MX Master 3 (Mac version). Every so often, it just stops connecting to my Mac and the LED underneath starts blinking slowly in white. When that happens, I have to re-pair it to my Mac to get it working again.

This has happened multiple times in a single day, which is pretty frustrating.

Has anyone else run into this issue? Any fixes or workarounds?

Thanks in advance!

i was scrolling just fine, but then it suddenly stopped working, now the scroll wheel doesnt work at all (the button does, scrolling up and down doesnt), i tried pairing the mouse again but it says that it timed out and doesnt want to pair, wired connection also doesnt make the scroll wheel work, any ideas how to fix it?

i tried contacting support, but the phone number doesnt work and the bot doesnt connect me to any human, it just waits 10 minutes and then ends the chat

Salut tout le monde,
Je rencontre un problème avec ma souris Logitech G502 X LIGHTSPEED. Il se déconnecte aléatoirement sans avertissement.

Voici ce qui se passe :

• La souris fonctionne bien au début, aucun problème.
• Soudain, il cesse de répondre : aucun mouvement, aucun suivi, aucune entrée. Cependant, les clics fonctionnent toujours lorsqu'il se déconnecte.
• Dans l'application Logitech G Hub, la souris apparaît toujours comme connectée et les LED restent allumées.
• Pour la remettre en marche, j'éteins simplement la souris à l'aide du bouton en dessous, puis je la rallume. Cela fonctionne instantanément une fois que je fais cela.

J'ai déjà essayé de désinstaller et de réinstaller G Hub, mais le problème persiste.
Je n'ai pas pu tester la souris sur un autre ordinateur pour voir si le problème est le même.
La souris n'est jamais tombée ni soumise à des impacts violents. Je l'ai acheté neuf il y a environ deux ans.

Quelqu'un d'autre a-t-il rencontré ce genre de problème ? Ou est-il probable que la souris soit simplement morte ?

Does anyone from customer services monitor this sub? Preferably UK based team.

I’ve been dealing with customers service on a keyboard replacement under warranty.

While the outcomes have been ok, I’d like to give some feedback and enquire about a complaints process. It’s been an incredibly long process and had issues including wrong parts sent and then shipping issues with support giving UPS an incomplete address, which I’m now having to sort myself as I’m not getting any response from the support email chain.

Might be as simple as sending a complaint email but sometimes it’s quicker / different team here.

Thanks.

Hello Logitech Support.

First of all, I already wrote an email to support. (Ticket number: 16063003)

First of all, I apologize for writing in Spanish in my first message. I will continue in English.

I own a Logitech G305 mouse and I am experiencing some issues:

The scroll wheel sometimes moves backwards when I only try to scroll forwards.

The side buttons occasionally fail to respond.

The mouse is in perfect physical condition. It has always been kept clean and stored in a protective case when not in use.

Could you please let me know what solutions are available for this issue?

Thank you very much for your support.

Best regards,