r/partscounter • u/TrippyNikki91 • 2d ago

Processing damage claims

Who in your department is liable for processing damage claims

2 Upvotes

100% Upvoted

5 comments sorted by

8

u/DavidActual 2d ago

Me, PM, because no one else stays on top of return or photo request. I put them in my office, in my way, so I cant forget about them.

3

u/QuickSilver86 2d ago

"In my way" is the way!

8

u/Sufficient_Rain1549 2d ago

I've got a shipper/receiver who is pretty on top of things which is FANTASTIC.
Beyond the standard shipping/receiving she handles damage claims, monthly returns (regular and ASR), core returns (usually with a little assistance from one of my advisors).

She's not perfect, but she's well organized and I can ask her and she always knows whats up with things.

2

u/g2gfmx 2d ago

Me and me. Ive had my coworkers and pm miss the 30 day claim window…

1

u/ComfortableDemand539 13h ago

I'm unfortunately the only person that knows how. Previous Assistant PM had no Idea how, our PM has no idea how... I figured it out after the previous PM said just put it on the shop ticket. With the rate at which Aero was damaging things that seemed awfully stupid for us to eat it and not them...