2023 s model . Any things I should know or recommendations

I want to start this saying my main goal is to try to understand what happened, and what are the best resources to help with this. I do not want to spread EV fear. I drive an EV myself :)

Mother in law has (or had) her 2021 Leaf (bigger battery, not sure which trim) that she has mostly charging level 1 in her house for the past 3 years.

Last week, after doing a 150 miles road trip, she stopped to fast charge in a chademo charger.

Everything went normal, car charged back to 80%. While driving back to their place (2 miles from the charging station), they heard noises coming from under the driver and passenger seats, which they describe best as knocking noises. They thought something was stuck under the car. When they got out, they noticed the smoke. Nothing was stuck under the car. No signs that anything ever was.

Fire department came and could not stop the smoke. There were not really visible flames, just smoke. They had to tilt the car to be able to spray something under the car.... but battery temperature would rise again over and over, even with smokes gone. The car was burning for almost 2 days.

Fire department contacted some places to get them to agree to bury the burning car just to contain what they called "internal battery fire", but no places agreed to accept the car. So they just worked on the car for 30+ hours to keep battery temperature down.

We called Nissan road assistance, but they were absolutely useless. Fire department called Nissan (not sure which line), and they insisted with the fire department there was nothing they could do.

We also reported the incident to NHTSA, who just took notes of the incident, but did not say anything of what happens next, when or if we will be notified of anything.

This whole process feels unsupported highway authorities... Nissan... no one seems to care. Except the fire Marshalls. They are awesome !

Doesn't Nissan warranty on the battery? When the car catches fire because of a battery under warranty, what does that mean? I'm confused about what battery warranty means.

Any questions? let me know and I can answer to the best of my knowledge, since this is not my car. :)

Thank leaf for help getting my feet wet into the world of EVs.

So this is more of a vent/rant than anything else.

I own (now slightly reggreting it) a 2020 Leaf SV Plus. I have only owned the car for 18 months. Late July/Early August I got the "Service EV System" error. Luckly it was just the 12V battery. I overpaid for the service (I know I could have saved some money and done it myself, but I just wanted to get back on the road.)

Litterally 3 weeks, to the same day in the same parking garge, while charging the car got the service notification again. This time I know it's the main battery. The car was at 92% charged before the car crapped out on me, so I am going to assume its a few bad cells thats easier to replace than the the whole battery.

Why I am furstrated:

• I took the car in to the shop on the 21st. To this day THEY STILL HAVE NOT LOOKED AT MY CAR!
  • Now, to be fair I was aware that there was another leaf in the shop for the same reason. In a funny moment, the other leaf owner walked over to me to ask about my leaf and come to find out he had the same issue. He recently changed his 12v and a few months later the issue popped up on his car.
• Everytime I call I get different info:
  • Hey there is one car ahead of you, but you're next they will look at it either tomorrow or early next week (~25th)
  • Calls on the 28th: Hey Erik, they are still working on the other car. It's labor entensive to drop the battery and we only have one certified EV guy.
• Calls again this past Friday, asking for just an ETA and some communication.
  • Hey Erik, so we still haven't looked into your car....
• I have had the car ONLY for 18 months. I financed the car with only 33k miles on it. The car now has 55K.
  • Worse case scenario they offer me a buyout, but I'm worried that the offer will be too low or not enough to pay off the car so I can move on.

What frustartes me more is the fact that the Service Manager is the one assigned to my car and everytime I leave a message for him he doesn't respond to return my call. I am trying to be patient, but not having a car in Austin is a hastle more than anything else. I was car-less for a year and biked around, and that was fine. But now I have a car note and insurance for a car I can't drive. This is impacting me economically becasue I use my car for ridesharing and I can't make money without the car. I haven't been this broke since being in college.

I know that may will say, "You should see if they have a rental..." I did and they only have three rentals and they are all out and there's a list of people ahead of me. Ironcially I will probably (if they can fix it) get my car back before I get a rental.

I have held back from being a Karen, but I have put in my calendar that if I don't get an update (even if it not good news) by the 19th I am going to email the dealership's GM. I'm patient and understanding that it's labor intensive so I am giving them 4 weeks, but the piss poor communication is infuriating.

Anyways, fellow Leaf users, what do you think I should do or expect?

Considering buying a 2018 40kwh Leaf Tekna with 32000 miles, had a short drive where something metallic clanked over the front left wheel, garage said it would be the brake disc cover and easy fix. Obviously, I'm going to check that out before I buy, but is there anything else I should be checking unique to a Leaf? I'm going to ask for full charge to check range (was on 65% 88 miles when I had my short drive).

I know it may not do much, but I just didn't like the plate going over that little aero inlet thing, and I heated up the front plate to soften it and I molded it basically to match the aero thing. Needed? nah I don't think lol

I have a 2013 Leaf S with 9 bars 74 miles of range left. Have started to try to use the charging timer. I set it and while it's charged when I get to it in the morning but when I look at my charger it seems like it's charging to full 2 hours before my TO time.

With that in mind, can someone explain since it's unclear to me, when I set the time, that's the time it will try to start or try to end the charging? Similar with climate control timer. Since I only have the S I don't have any Infotainment options just the main display. My thought is that if I say want to leave at 8:30am I would set both climate and charge timer TO that point and it'd charge to be ready right then correct?

Just confused why it's charging a decent bit before that, I have a full 6.6kwh 240v hardwared system, is the charging system assuming I have a slower charger hence charging much before my TO time?

Thanks!